FAQ

Frequently Asked Questions

 

General Questions

What does Opulent Craft sell?

We specialize in high-quality handmade toys, wooden toys, educational craft kits, plush toys, and artisanal home decor crafted with care and precision.

Are your toys safe for children?

Yes. All our toys are made using child-safe, non-toxic materials. We strictly follow safety standards suitable for the recommended age groups.

Are the products handmade?

Absolutely. Every item in our shop is lovingly handmade or hand-finished by skilled artisans.

Shipping Questions

What are the shipping options and costs?

We offer the following shipping services to customers in the United States:

  • Express Shipping (3-6 business days): $20
  • Free Standard Shipping (7-14 business days): $0 (on qualifying orders and promotions)
  • Standard Shipping (7-14 business days): $10

Shipping time begins once your order has been processed and shipped from our workshop/warehouse.

Do you offer free shipping?

Yes! We often provide Free Standard Shipping (7-14 business days) on orders that meet the current promotional threshold. Please check your cart for live offers.

Do you ship internationally?

Currently, we only ship within the United States.

 

Product & Order Questions

What is your return policy?

We accept returns within 14 days of delivery if the item is in its original, unused condition. Custom or personalized items are non-returnable unless defective.

Can I cancel my order?

Yes, you may cancel your order within 12 hours of placing it. After this period, the order may already be in production or shipping process.

Are your toys suitable as gifts?

Definitely! Our products make thoughtful, premium gifts for birthdays, holidays, baby showers, and special occasions.

Still have questions?

If you need further assistance, please contact us at support@opulentcraft.com. We usually reply within 24 hours.